Privacy policy

Privacy Policy

Last updated: August 21, 2026

Ayland Living is operated by PT DUNIA IBU BUMI. We operate this online store and website, including its related content, features, products and services, to provide our customers with a curated shopping experience.

Our online store is powered by Shopify. We also work with payment providers, including PayPal and Midtrans, to process payments securely.

This Privacy Policy explains how we collect, use, store and disclose your personal information when you visit our website, place an order, make a payment or otherwise communicate with us.

By accessing or using our website and services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

Depending on how you interact with Ayland Living, we may collect or process the following information:

• Contact details, including your name, email address, telephone number, billing address and shipping address.

• Order and transaction information, including the products you view, add to your cart or purchase, as well as information about returns, exchanges, cancellations and previous transactions.

• Payment information, including transaction details, payment method and payment confirmation. Complete card and financial account details are processed securely by our payment providers and are not stored directly by Ayland Living.

• Account information, including your account preferences and settings if you create a customer account.

• Communications, including information you provide when contacting us about an order, product or customer service request.

• Device and usage information, including your IP address, browser type, device information and information about how you interact with our website.

• Marketing preferences, including whether you have chosen to receive or unsubscribe from our marketing communications.

Personal information does not include information that has been anonymised or cannot reasonably be linked to an identifiable person.

How We Collect Personal Information

We may collect personal information:

• Directly from you when you visit our website, create an account, place an order, subscribe to our communications or contact us.

• Automatically through cookies and similar technologies when you browse or interact with our website.

• From Shopify and other service providers that support our website, payments, order fulfilment, analytics and customer service.

• From payment providers, delivery partners and other third parties involved in completing your transaction.

How We Use Your Personal Information

We may use your personal information to:

• Process and fulfil your orders.

• Confirm and process payments.

• Arrange shipping, delivery, returns and exchanges.

• Communicate with you about your order or respond to customer service enquiries.

• Maintain and manage your customer account.

• Personalise and improve your shopping experience.

• Remember your preferences and products that may interest you.

• Send marketing communications where you have provided consent or where otherwise permitted by applicable law.

• Detect, investigate and prevent fraud, unauthorised transactions and other illegal or harmful activity.

• Protect the security of our website, customers and business.

• Maintain business, financial and transaction records.

• Comply with legal, tax, regulatory and accounting obligations.

• Enforce our Terms and Conditions and other store policies.

How We Disclose Personal Information

We may disclose personal information when reasonably necessary to operate our business and provide our services, including:

• With Shopify, which hosts and supports our online store.

• With payment providers, including PayPal and Midtrans, which securely process customer payments.

• With banks, financial institutions and fraud prevention providers involved in processing or verifying transactions.

• With delivery companies and fulfilment partners responsible for preparing and delivering orders.

• With technology, analytics, cloud storage and customer service providers that support the operation of our website and business.

• With professional advisers, accountants, auditors, insurers or legal representatives where necessary.

• With government authorities, regulators or law enforcement agencies when required by applicable law or valid legal process.

• In connection with a business reorganisation, merger, acquisition or transfer, subject to applicable legal requirements.

We do not sell personal information in exchange for money.

Relationship with Shopify

Our online store is hosted by Shopify. Shopify collects and processes personal information relating to your access to and use of our website in order to provide and improve its services.

Information submitted through our store may be shared with Shopify and its service providers, which may operate in countries other than the country where you live.

To learn more about how Shopify processes personal information, please visit the Shopify Consumer Privacy Policy.

You may also review the Shopify Privacy Portal.

Payment Processing

Payments made through our website may be processed by PayPal, Midtrans or another payment provider displayed at checkout.

These providers process payment information according to their own terms and privacy policies. Ayland Living does not directly store complete credit or debit card information.

Before using a payment method, you may review the privacy policy and terms of the relevant payment provider.

Cookies and Similar Technologies

We and our service providers may use cookies and similar technologies to:

• Operate essential website and checkout functions.

• Remember your preferences.

• Understand how visitors use and navigate our website.

• Improve website performance and customer experience.

• Support security and fraud prevention.

• Provide relevant marketing and advertising where permitted.

You may manage cookies through your browser settings or through any cookie preference options available on our website. Disabling certain cookies may affect how the website or checkout functions.

Marketing Communications

If you subscribe to our mailing list or otherwise consent to receive marketing communications, we may contact you about Ayland Living products, stories, events or offers.

You may unsubscribe at any time by using the unsubscribe link provided in our emails or by contacting us at earth@aylandliving.com.

Unsubscribing from marketing messages will not prevent us from sending essential communications relating to your orders, payments or customer service requests.

Third Party Websites and Links

Our website may contain links to websites, social media platforms or services operated by third parties.

We are not responsible for the privacy, security, accuracy or content of third party websites. We encourage you to review their privacy policies before providing personal information.

Children’s Privacy

Our website and services are not intended for children under the age of majority in their jurisdiction.

We do not knowingly collect personal information from children. If you are a parent or guardian and believe a child has provided personal information to us, please contact us so that we may review and, where appropriate, delete the information.

Security and Retention

We use reasonable administrative, organisational and technical measures to protect personal information.

However, no online service or method of electronic transmission is completely secure, and we cannot guarantee absolute security.

We retain personal information only for as long as reasonably necessary to:

• Provide our services.

• Maintain transaction and business records.

• Comply with legal, tax, accounting and regulatory obligations.

• Resolve disputes.

• Prevent fraud.

• Enforce our agreements and policies.

Retention periods may vary depending on the nature of the information and applicable legal requirements.

International Transfers

Shopify, PayPal, Midtrans and other service providers may process or store personal information in countries other than the country where you live.

Where required, we and our service providers use recognised legal safeguards for international transfers of personal information.

Your Rights and Choices

Depending on where you live and applicable law, you may have the right to:

• Request access to personal information we hold about you.

• Request correction of inaccurate or incomplete information.

• Request deletion of certain personal information.

• Request a copy or transfer of certain personal information.

• Withdraw consent where processing is based on consent.

• Object to or request restriction of certain processing activities.

• Opt out of marketing communications.

These rights are not absolute and may be subject to legal exceptions. We may need to verify your identity before processing a request.

To submit a privacy request, please contact us at earth@aylandliving.com.

We will not discriminate against you for exercising your privacy rights.

Complaints

If you have a concern or complaint about how we process your personal information, please contact us using the details below.

We will review your request and respond within a reasonable period as required by applicable law. Depending on where you live, you may also have the right to contact the relevant privacy or data protection authority.