Shipping policy

Shipping Policy

Last updated: August 21, 2026

Ayland Living is operated by PT DUNIA IBU BUMI and ships orders from Ubud, Bali, Indonesia.

Order Processing

Orders are prepared within 2 to 4 business days after payment has been confirmed.

As many of our pieces are handmade, plant dyed or one of a kind, each order is carefully inspected and prepared before dispatch.

Orders placed on weekends or public holidays will be processed on the next business day.

Domestic Shipping

We ship throughout Indonesia using trusted local courier services.

Estimated delivery times are generally 2 to 7 business days, depending on the destination and courier service.

Shipping costs are calculated according to the destination, parcel size and selected delivery service.

International Shipping

International shipping is available to selected destinations.

Estimated international delivery times are generally 7 to 21 business days after dispatch. Delivery times may vary depending on the destination, courier service and customs procedures.

Customers are responsible for any customs duties, import taxes, handling fees or other charges applied by the destination country. These charges are not included in the product or shipping price.

Ayland Living cannot predict or control customs charges.

Shipping Confirmation and Tracking

Once your order has been dispatched, you will receive a shipping confirmation by email. Tracking information will be provided when available.

Please allow time for tracking information to become active after the parcel has been collected by the courier.

Delivery Information

Customers are responsible for providing a complete and accurate delivery address, email address and telephone number at checkout.

Please contact us as soon as possible if you need to change your delivery information. We cannot guarantee that changes can be made after an order has been dispatched.

Ayland Living is not responsible for delays, failed deliveries or additional charges caused by incomplete or incorrect delivery information.

Delivery Delays

Delivery times are estimates and are not guaranteed.

Ayland Living is not responsible for delays caused by courier services, customs procedures, weather conditions, public holidays, natural events or other circumstances outside our reasonable control.

Lost or Damaged Parcels

If your parcel arrives damaged, please contact us promptly at earth@aylandliving.com with your order number, photographs of the parcel and photographs of the affected item.

If tracking shows that a parcel has been delivered but you have not received it, please first check with members of your household, neighbours, reception or the local courier.

We will assist with a courier investigation where possible, but we cannot guarantee compensation for parcels confirmed as delivered to the address provided at checkout.

Returned Parcels

If a parcel is returned to us because of an incorrect address, failed delivery attempt, refusal, unpaid customs charges or failure to collect the parcel, the customer may be responsible for the cost of reshipping.

Original shipping charges are non refundable unless the order was incorrect or damaged due to an error by Ayland Living.