Refund policy

Returns, Exchanges and Cancellations

Last updated: August 21, 2026

Ayland Living is operated by PT DUNIA IBU BUMI. Please review the following conditions before completing your purchase.

Purchases Made in Our Physical Store

Purchases made at the Ayland Living store are non refundable.

Selected items may be exchanged within one calendar day of purchase. The item must be unworn, unused, unwashed and returned with its original tags, packaging and proof of purchase.

Exchanges are subject to availability. If the replacement item has a higher price, the customer will be responsible for paying the difference. Any remaining balance from an exchange for a lower priced item will not be refunded.

Online Purchases

Selected items purchased through our online store may be returned or exchanged within seven calendar days of delivery.

To qualify, the item must be:

• Unworn and unused
• Unwashed and unaltered
• Free from marks, scents, make up or damage
• Returned with its original tags and packaging
• Accompanied by the order number or proof of purchase

All returns must be approved by Ayland Living before being sent. Please contact earth@aylandliving.com with your order number and reason for the request.

Items returned without prior approval may not be accepted.

Final Sale Items

The following items are final sale and cannot be returned or exchanged:

• One of a kind pieces
• Plant dyed garments and textiles
• Made to order or customised items
• Items marked as final sale
• Gift cards
• Items that have been worn, washed, altered or damaged after purchase

Natural variations in colour, weave, texture and finish are part of the character of handmade and plant dyed pieces and are not considered faults.

Return Shipping

Customers are responsible for return shipping costs unless the item received was incorrect or confirmed to be faulty.

Original shipping charges, customs duties, import taxes and currency conversion fees are non refundable.

We recommend using a tracked shipping service. Ayland Living is not responsible for return parcels that are lost or damaged in transit.

Refunds

Once an approved return has been received and inspected, we will notify you of the outcome.

Approved refunds will be issued to the original payment method. Processing times may vary depending on PayPal, Midtrans, the customer’s bank or card provider.

Payment processing fees that are not returned to Ayland Living by the payment provider may be deducted from the refundable amount where permitted by applicable law.

Incorrect or Damaged Items

Please inspect your order upon delivery.

If you receive an incorrect or damaged item, contact us within 48 hours at earth@aylandliving.com. Please include your order number and clear photographs of the item and packaging.

Once reviewed, we will offer an appropriate repair, replacement, exchange or refund.

Order Cancellations

Orders may be cancelled before they have been prepared or dispatched.

Please contact us as soon as possible at earth@aylandliving.com. Once an order has been dispatched, it can no longer be cancelled and the applicable return conditions will apply.

One of a kind, made to order and customised pieces cannot be cancelled once preparation has begun.